Get to know us

MEET THE TEAM

Behind the Hidden Gems

We’re a collective of storytellers, strategists, and designers passionate about growing hospitality brands that deserve the spotlight.

Our Team

Meet Our Team

Behind the Hidden Gems

Founder of HiddenGem Media

Meet Dustin Baker

"I'm extremely passionate about helping Hidden Gem businesses get the exposure they deserve. Let's take your hospitality marketing to the next level."

Bringing passion and our expertise together!

We’re a team of curious thinkers, creators, and problem-solvers who believe in shaping brands that make a real impact.

Gillian Conley

Operations Manager

Makenna Moran

Lead Account Manager

Aidan Peet

Content Manager

AnhTuan Bui

Web Lead

Alicia Morin

Senior Account Manager

Charlotte Pickering

Account Manager

Shawal Nazir

Digital Marketing Specialist

Brandon Nguyen

Web Designer

Leshan Patterson

Web Developer

Kyle Zinger

Web Developer

Ananya Arora

Account Manager

Nicole Araya

Account Manager

Vicky Si

Marketing Assistant

Lily Phanthavong

Marketing Assistant

Pooja Murugavel

Brand Specialist

Will Zimmermann

Content Creator

Come and Visit Us

Beyond the digital strategies and creative campaigns, HiddenGem Media lives in a space designed for collaboration and inspiration.
Hallway
Open Office
Conference Room
Lounge Area
Kitchen Break Area

We’re Currently hiring

01

Account Manager

(01 Open Role)

02

Marketing Assistant

(01 Open Role)

We’re looking for talented people

We collaborate with bold brands that redefine hospitality — and with founders who are driven to make their mark.

Teamwork

We believe the best ideas come from collaboration. Our diverse perspectives and shared energy make problem-solving more dynamic, fun, and effective.

Innovation

We never settle for ordinary. Curiosity pushes us to explore new ideas, tools, and strategies that help our clients stay ahead of what’s next.

Passion

Our passion fuels everything we do. Each project is personal — we bring heart, creativity, and a genuine love for helping brands grow and connect with people.

FOLLOW US TO LEARN MORE

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Services

Social Media

Email Marketing

Facebook Ads

Website Build

Case Studies

Evergreen Cabins

Case Study 1

FLOHOM

Case Study 2

Paradise Pointe

Case Study 3

Starlight Haven

Case Study 4

Quick Menu
How does the guarantee work?

We will generate more new direct booking revenue each month through our social media discovery funnel, then what you’re paying for our marketing services, otherwise you don't pay us.

Our goal is to get you results and growth as soon as possible. Through our proven process, we’ve been able to streamline onboarding and have all the necessary setup completed within 1 month, then in month 2, testing to customize the strategy for your specific business & target audience and then getting real results (more direct bookings) by month 3.

These marketing strategies are best for experiential stays that present well visually. Especially if you are within the Cabin, Unique or Luxury categories along with anything waterfront, mountainside or even countryside. This marketing does not work well for condos, townhouses or traditional urban single family residences.

We take care of all content gathering and enhancement. We know how important this is to marketing performance and have gotten very efficient at gathering the highest quality photo & video footage of properties that stands out from the competition, showcase the experience and resonates with the ideal target audience.

Yes we have actually built up a network of talented content creators and travel influencers and know how to effectively collaborate to maximize the benefits we can get from it. 

If you ever need any changes to your website or marketing funnel, we are very quick to provide updates and offer support wherever needed.

Yes, our custom WordPress websites can be integrated with every major Property Management Software including but not limited to Cloudbeds, ResNexus, Guesty, Hostaway, Lodgify, Hospitable, OwnerRez, Hostfully and more

If you no longer wish to continue with our marketing services (which our client retention is above 98%) we have a very smooth off boarding process that ensures you have admin access to everything we’ve built and done for you including your website, CRM and all marketing assets. Additionally, we provide you with free access to our Mastermind program which teaches you how to handle all of your marketing in-house. We don’t ever want any client to feel chained to our services but rather choose to remain with us out of complete satisfaction!

Yes, you will have 100% admin control over everything from the website, the email marketing CRM, the social media pages and everything else we help you create and grow while working with us. We don't want to ever have clients feel chained to us so we make sure everything is owned & controlled by your business, not ours.

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