Privacy Policy

Welcome to HiddenGem Media. We are committed to protecting the privacy of our visitors while they interact with the content, products, and services on our site hiddengem.media. This Privacy Policy applies to our website and governs our data collection, processing, and usage practices. By using the website, you consent to the data practices described in this policy.

Information Collection and Use

1. Information You Provide:
   • Email Subscription: You may opt to provide your email address to subscribe to our marketing newsletters. Your submission of an email address to the subscription form constitutes your express consent to receive communications from us.
   • Contact Forms: If you contact us via the website form, you voluntarily provide us with your name, email address, and the content of your message. This information is used only to respond to your inquiries.
2. Information We Collect Automatically:
   • Google Analytics: We use Google Analytics to measure and evaluate access to and traffic on the Public Area of the website, and create user navigation reports for our site administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users’ activity on our site.
   • Hotjar: We use Hotjar to understand how visitors use the Public Area of the website. Hotjar records interactions such as pages viewed, clicks, scrolling and mouse movement, and aggregates them into heatmaps and anonymised session replays. Keystrokes in form fields are suppressed by default and are not captured. Hotjar operates independently from us and has its own privacy policy, which we strongly suggest you review; it also offers a global opt-out.

Cookies and Tracking Technologies

We use cookies to personalize and enhance your experience on our site. Cookies help us understand user behavior, tell us which parts of our website people have visited, and facilitate the effectiveness of advertisements and web searches. We also use cookies to optimize the user experience. You can manage your cookie preferences via your browser settings.

Use of Your Personal Information

We use the information we collect to:

• Operate the website and deliver the services.
• Respond to customer service requests, questions and concerns.
• Send you requested product or service information.
• Keep you informed about special offers and services of HiddenGem Media and selected third parties.

Sharing of Your Personal Information

We do not sell, rent, or share personal information with third parties for their promotional purposes.

Security of Your Personal Information

We employ industry-standard security measures designed to protect the security of all information submitted through the website. However, the security of information transmitted through the internet can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data.

User Rights

You may have certain rights regarding your personal information, depending on your location. Generally, these rights include:

• The right to access your personal information;
• The right to update or correct this information;
• The right to object to the use of your information;
• The right to request that your personal information be deleted or restricted from further use;
• The right to unsubscribe from us contacting you for marketing purposes;
• The right to complain to a regulatory authority about our data collection and processing activities.

Changes to This Privacy Policy

We reserve the right to change this privacy policy from time to time. If we make any changes, we will post those changes on this page and update the effective date of this policy.

Contact Information

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at contact@hiddengem.media.