MEET THE TEAM
Behind the Hidden Gems
We’re a collective of storytellers, strategists, and designers passionate about growing hospitality brands that deserve the spotlight.
Our Team
Meet Our Team
Behind the Hidden Gems
Founder of HiddenGem Media
Meet Dustin Baker
"I'm extremely passionate about helping Hidden Gem businesses get the exposure they deserve. Let's take your hospitality marketing to the next level."
Bringing passion and our expertise together!
Gillian Conley
Operations Manager
Makenna Moran
Lead Account Manager
Aidan Peet
Content Manager
AnhTuan Bui
Web Lead
Alicia Morin
Senior Account Manager
Charlotte Pickering
Account Manager
Shawal Nazir
Digital Marketing Specialist
Brandon Nguyen
Web Designer
Leshan Patterson
Web Developer
Kyle Zinger
Web Developer
Ananya Arora
Account Manager
Nicole Araya
Account Manager
Chiara Henry
Account Manager
Vicky Si
Marketing Assistant
Lily Phanthavong
Marketing Assistant
Pooja Murugavel
Brand Specialist
Kristal Puguan
Account Manager
Lucca Maggiolo
Marketing Assistant
Jordan Holmes
Marketing Director
Mike Sebastian
Marketing Director
Come and Visit Us
We’re looking for talented people
We collaborate with bold brands that redefine hospitality — and with founders who are driven to make their mark.
Teamwork
We believe the best ideas come from collaboration. Our diverse perspectives and shared energy make problem-solving more dynamic, fun, and effective.
Innovation
We never settle for ordinary. Curiosity pushes us to explore new ideas, tools, and strategies that help our clients stay ahead of what’s next.
Passion
Our passion fuels everything we do. Each project is personal — we bring heart, creativity, and a genuine love for helping brands grow and connect with people.
FOLLOW US TO LEARN MORE
Case Studies
Quick Menu
FAQs
How does the guarantee work?
We will generate more new direct booking revenue each month through our social media discovery funnel, then what you’re paying for our marketing services, otherwise you don't pay us.
How long does it take to see results? (more bookings)?
Our goal is to get you results and growth as soon as possible. Through our proven process, we’ve been able to streamline onboarding and have all the necessary setup completed within 1 month, then in month 2, testing to customize the strategy for your specific business & target audience and then getting real results (more direct bookings) by month 3.
What kind of properties is this Marketing Strategy best for?
These marketing strategies are best for experiential stays that present well visually. Especially if you are within the Cabin, Unique or Luxury categories along with anything waterfront, mountainside or even countryside. This marketing does not work well for condos, townhouses or traditional urban single family residences.
Who takes care of gathering video footage for marketing?
We take care of all content gathering and enhancement. We know how important this is to marketing performance and have gotten very efficient at gathering the highest quality photo & video footage of properties that stands out from the competition, showcase the experience and resonates with the ideal target audience.
Do you organize any Influencers or Content Creator collaborations?
Yes we have actually built up a network of talented content creators and travel influencers and know how to effectively collaborate to maximize the benefits we can get from it.
What if I need changes made to my website or funnel?
If you ever need any changes to your website or marketing funnel, we are very quick to provide updates and offer support wherever needed.
Will my website connect to my Property Management Software?
Yes, our custom WordPress websites can be integrated with every major Property Management Software including but not limited to Cloudbeds, ResNexus, Guesty, Hostaway, Lodgify, Hospitable, OwnerRez, Hostfully and more
What if I choose to stop using your marketing services?
If you no longer wish to continue with our marketing services (which our client retention is above 98%) we have a very smooth off boarding process that ensures you have admin access to everything we’ve built and done for you including your website, CRM and all marketing assets. Additionally, we provide you with free access to our Mastermind program which teaches you how to handle all of your marketing in-house. We don’t ever want any client to feel chained to our services but rather choose to remain with us out of complete satisfaction!
Will I own everything from the custom website to all the marketing assets?
Yes, you will have 100% admin control over everything from the website, the email marketing CRM, the social media pages and everything else we help you create and grow while working with us. We don't want to ever have clients feel chained to us so we make sure everything is owned & controlled by your business, not ours.
FOLLOW US